What changes the diagnosis here
Listen for the motor and check whether the drum turns by hand with power disconnected.
Listen for the motor and check whether the drum turns by hand with power disconnected.
What to check next
Remove load obstruction
Empty the drum and check for trapped items.
- Unplug the dryer.
- Remove the load.
- Inspect the door opening and drum edge.
- Try turning the drum gently by hand.
Why it helps: A trapped item or overload can prevent movement.
Check for broken-belt symptoms
Listen for a running motor with no drum movement and note drum resistance.
- Unplug the dryer.
- Turn the empty drum gently.
- Do not open panels unless using the model procedure.
- Arrange belt inspection if the drum turns unusually freely.
Why it helps: A broken belt is common when the motor runs but the drum does not.
Professional roller or motor diagnosis
Have seized rollers, idler and motor checked.
- Stop if there is burning or grinding.
- Do not continue running a stalled motor.
- Request inspection of the full drive path.
Why it helps: Mechanical resistance and motor faults require access and measured diagnosis.
What matched FixEvidence outcomes show
No matched outcome sample yet
This page is currently based on reviewed diagnostic guidance and applicable rules. No moderated outcome matches this page closely enough to publish a rate.
Add a repair outcome →Is another repair worth it?
Compare appliance-specific life, spending, likely repair cost and observed repair evidence.
Related diagnosis guides
Frequently asked questions
Should I replace a part based only on an error code?
No. A code identifies a detected condition, not necessarily the failed component. Rule out safe, inexpensive causes and confirm the exact model.
Why ask what I already tried?
The best next action changes when earlier checks fail. The engine removes repeated actions and applies prerequisite rules before ranking what remains.
Are success rates verified?
Every rate shows its denominator. Photo, receipt, invoice, technician and follow-up verification remain separate signals; none converts a small sample into high confidence.